Sales corrected an oversight at their expense. I've had three vehicles taken care of by them, two purchased. Joe Walls is quite honest and very helpful. The service department has done great work for me every time.
I mentioned weeks ago what kind of Jeep Wrangler I wanted. Long enough that I actually didn't remember I had mentioned it to them. As soon as a Jeep came in equipped how I wanted it to be, my phone rang. It was Quinten calling from Urse Automotive letting me know the Wrangler was there. He worked out everything for me over the phone. Had everything ready for me so I could pick the new Jeep up on my lunch break. GREAT buying experience! Helpful, understanding, and patient group of people. There is only one place I shop for Jeeps and, this is the place.
Horrible service department. Had my Jeep for six weeks. Left me on hold for several minutes or hung up on me each time I would call to check on it. Would pass the buck like little kids when I needed a specific question answered. Would argue with me on the phone when I did finally talk to someone. The fifth week, I discovered it was in the garage and they promised they would call when it was ready for pickup. The sixth week came and no call, so I decided I was going to call and not give up until I found out what was going on. They left me on hold for one hour! Here it was ready for pickup and nobody called to let me know. Did not stay with quoted price to complete the repairs. Drove down the road only two minutes after pickup when CHECK ENGINE LIGHT CAME BACK ON! You can't give these people suggestions on where they could improve, because they just don't care. $3300 to pick it up and they are telling me if I bring it back in tomorrow to fix the check engine light there could be additional charges! The receipt said they corrected everything on the diagnostics. Great close on the estimate- they just did absolutely horrible following through with what they promised.
Took my truck into shop for loss of power. Urse had it for 1wk. After they put 71 miles and 1/4 tank of fuel I was told it was fixed. I got my truck and camper and went up cooper's rock and was able to make it up with a total of 45 miles an hour. It only gets better! Called them back and they said to bring it back in. I decided to ask a local mechanic to have a look and within 2 minutes he found the problem. It was a $2.00 breeze band broke on the turbo. Please keep reading. I went back in and talked to the assistance service manager and he told me it would cost $349.00 for the part. No clue on labor. I doubt if they even raised the hood. Fixed it myself in less than 5 minutes. Worst mistake I ever made in buying a service contract with urse. I will never buy another vehicle or take another one in for service to them. Once you buy it your on your own. What a shame they treat their customers like this.
Michael worked with us really well the way he treated us was way above and beyond the the call of duty as other reps. Also polite and offered all the help you could ask for it was a great pleasure thank you michael.you have 2 very happy customers thank you urse dodge in whitehall wv.sincerely.ivan and lois tenney from buckhannom wv.
Urse Dodge Chrysler Jeep Ram is a US Car Dealer based in White Hall, West Virginia. Urse Dodge Chrysler Jeep Ram is located at 14 Tygart Valley Mall, White Hall, WV 26554, USA.
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